Customer help
A little help, when you need it.
Start with the question below. If you need a hand, contact the Koratec team at Samantha@koratec.org. Support is handled by the team, not by a live AI concierge.
How do I create or return to an account?
Use Sign up / Sign in with your own 10-digit North American mobile number (+1). Pasted numbers with +1 are accepted too. A valid saved session opens Your Treat Box directly; returning with the same number opens the existing account. During this temporary pilot, entering a number opens its coupons without a text message and does not verify control of the number. Someone who knows it may view or use those coupons. This access cannot open private preferences or administration. No text is sent. For verified access, account recovery or an access concern, contact our team. Never share a secure access link.
Sign up / Sign inHow do I use my welcome package?
Signup adds a universal Koratec welcome package. No restaurant association or setup is required to activate its drink pass. A restaurant QR uses the same signup process, with separate attribution and optional messaging. Physical stock and fulfillment must be confirmed separately. The package is once per account: one premium Japanese drink without purchase, then five drinks on five separate subsequent qualifying in-person purchase visits. One drink per day, using the America/New_York calendar day. The coupons never expire, and brand, flavor or product may vary within the premium Japanese drink category. Confirm only when ready to show staff the live pass. Each irreversible activation lasts ten minutes; retries never restart the deadline. Remaining uses and dated history persist in Your Treat Box.
Used an offer by mistake?
Contact our team with the offer name and when the issue happened. Do not send your private access link. We can review the recorded redemption, but a replacement is not automatic and depends on the offer’s terms. The public demo is only for exploring the design. Its offers and redemption screens cannot be used at a business.
Contact customer supportChoose what you hear from us.
The /join form records pilot interest only; /signup creates or opens a customer account. Neither automatically authorizes marketing texts. New signup offers one unchecked, optional checkbox for recurring promotional SMS alerts from Koratec, including member offers from participating businesses. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help when delivery is available; contact Samantha@koratec.org now. You can create an account, receive the welcome drink and use rewards without marketing consent. The Membership Terms, SMS Terms and Privacy Notice are linked beside signup. Returning sign-in does not subscribe or resubscribe existing accounts. No SMS is sent now; promotional sending remains disabled pending campaign approval. Private Preferences requires verified access; temporary phone-only coupon access cannot open or change it. With verified access you can record a do-not-text choice without affecting coupons. Otherwise contact our team for a communication change.
Contact our team about preferencesYour information. Your questions.
To request access, a correction, deletion, or removal of your pilot-interest record, contact Samantha@koratec.org. Say what you’d like help with; don’t include sensitive documents or private links. We’ll explain any identity checks and follow-up needed. These are team-reviewed requests, not instant account deletion. See our Privacy Notice for how information is handled.
Read the Privacy NoticeIs Samantha available to chat or order?
Samantha has a conversation pilot on this site. Voice availability is checked on the conversation page. Ordering, payments and delivery are not available.